Privacy Policy

M&L Velocita ("we", "us", "our") is a digital design and development agency based in Kakamega, Kenya, with an additional presence in Nairobi. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit mlvelocita.co.ke (the "Website"), contact us, or use our Client Portal.

We are committed to handling your personal data responsibly and in line with the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect information in the following ways:

• Contact form submissions: when you submit our contact form, we collect your name, email address, the type of project you're inquiring about, and any project details you share with us.
• Client Portal accounts: if you become a client, we create a portal account using your email address to give you access to your project's progress, files, and updates. We store project-related information (timelines, tasks, activity, and shared files) associated with your account.
• Direct communications: if you contact us by phone, email, or WhatsApp, we may keep a record of that communication to respond to you and maintain a history of our working relationship.
• Usage data: like most websites, we may use analytics tools (such as Google Analytics) to understand how visitors use our Website — for example, which pages are viewed and how long visitors stay. This data is typically aggregated and does not directly identify you.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for our services
• Deliver, manage, and support projects for our clients, including through the Client Portal
• Communicate with you about your project's status
• Improve our Website and services
• Meet legal and accounting obligations

3. Legal Basis for Processing

We process your personal data based on your consent (for example, when you submit the contact form), the performance of a contract (when you become a client), and our legitimate business interests, such as responding to inquiries and improving our services.

4. How We Store and Protect Your Information

Your information is stored using Google Firebase, a secure cloud infrastructure provider. Access to contact form submissions and client project data is restricted — Client Portal data is only visible to the client it belongs to and to authorized M&L Velocita team members. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations, such as Google/Firebase for hosting and data storage
• Legal authorities, if required by law

We do not share your information with third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to keep you signed in to the Client Portal and, where enabled, to understand website traffic through analytics tools. You can control cookies through your browser settings; disabling them may affect some features, such as staying signed in to the Client Portal.

7. Data Retention

We retain contact form submissions and client data for as long as necessary to respond to your inquiry, deliver our services, or meet legal and accounting requirements. You may request that we delete your information at any time, subject to any legal obligations to retain it.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at mlvelocita@gmail.com.

9. Children's Privacy

Our Website and services are not directed at children under 18, and we do not knowingly collect personal information from children.

10. International Data Transfers

Because we use Google Firebase for hosting and data storage, your information may be processed on servers located outside Kenya. Google maintains data protection safeguards for its cloud infrastructure, and we take steps to ensure your data remains protected wherever it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: mlvelocita@gmail.com
Phone: +254-797-834-937 / +254-13-000346
Offices: Kakamega, Kenya (Main) · Nairobi, Kenya (Additional)